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HEAT Service and Support V8.0 英文光碟正式版(桌面軟體應用與市場服務的整合的軟體)
碟片編號:CB1495
碟片數量:1片
銷售價格:200
瀏覽次數:4144

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碟片介紹





破解說明:安裝前,請先詳閱光碟\CRACK\目錄下的安裝說明。



軟體簡介:

HEAT Service and Support V8.0 英文光碟正式版(桌面軟體應用與市場服務的整合的軟體)


內容說明:

10多年來,Heat已成為世界服務與支援軟體的行業標準,是最複雜的將桌面軟體應
用與市場服務的整合的軟體,它可助您控制您的服務與支援事件。

軟體特色:
* HEAT Quick Start Wizard: 快速、方便地應用桌面系統至業務環境
* Call Logging: 提供所有需要的工具,來記錄和跟蹤電話,解決問題
  * Business Process Automation Module: 創建自動操作與增加規則。通過嚮導界
面來自動處理業務過程及監控系統。NDW STUDIO.
* Auto Ticket Generator: 通過MAPI,VIM與POP3自動生成新的呼叫,還可自動回
復呼叫
  * HEAT Answer Wizard: 提供200多種定制的報告,回復關鍵的業務問題
* HEAT ManagerÆs Console: 圖形顯示服務與支援中心狀態
* iHEAT: 使技術員可遠端管理Heat系統

For more than 10 years, HEAT has been the worldwide standard
for service and support software. Customers and analysts alike
agree that HEAT is the most comprehensive suite of help desk
software available on the market today. In fact, HEAT has
received the coveted Users Choice Award for three consecutive years.

Key Features:
- HEAT Quick Start Wizard?
Tailors the system to your business environment quickly and easily.
- Call Logging
Provides all the tools necessary to log and track 100% of your calls
and resolve them more quickly than ever before.
- Business Process Automation Module?(BPAM)
Allows you to create automation and escalation rules easily and intuitively.
Automates many business processes and monitors the system for problem issues
using a wizard-like interface.
- Auto Ticket Generator
Automatically creates new call tickets and updates existing call tickets via
a variety of sources, including MAPI (i.e. Outlook, GroupWise, etc.), VIM
(i.e. Lotus Notes) and POP3. Additionally, Auto Ticket Generator can
automatically respond to requests for call ticket information and status.
- HEAT Answer Wizard?
Provides easy selection from more than 200 predefined reports, which provide
answers to key business questions.
- HEAT Manager Console?
Monitors key metrics and graphically illustrates service and support centre
status at-a-glance.

 

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